From Denny: Found this funny site, (the customer is) Not Always Right, recently! You gotta love the Canadians! Working in sales or customer service is waking up in a whole new world when dealing with some of the unreasonable irate and squirrelly members of the public...
"From: Call Center, Alberta, Canada
This guy called in and got the wrong department, and the correct department was in another city, or perhaps country.)
Me: “I’m sorry, but I can’t access your account from my department. If you’ll let me put you on hold, I’ll transfer you to someone who–”
Customer: “No! Every time I get put on hold I get dropped.”
Me: “Well, I can’t help you unless you let me put you–”
Customer: “Stop interrupting me!”
Me: “I… I’m not–”
Customer: “Yes you are! Do we have to start using the over-and-out method?”
Me: “I’m not sure what–”
Customer: “After everything I say, I say ‘over’. Then you can talk. Then you say ‘over’, and I can talk.”
Me: “I’m not really sure that’s nessec–”
Customer: “Now, I need to put more minutes on my phone. Over.”
Me: “I’m in the post-paid department and I can’t access Prepaid accounts here. If you’ll let me transfer you I can get someone who can help you. Over.”
Customer: “No. I refuse to be put on hold. Just get someone to come over and use your phone.”
(There is a long pause.)
Customer: “…hello? Are you ignoring me?” *another long pause* “HELLOOOOOO!”
Me: “… you didn’t say ‘over’.”"
Photo of the Knotted Gun sculpture at the United Nations by David Paul Chmer @ flickr
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